Privacy Policy

HealthDeliver Clinic · Last updated: 3 October 2026

Introduction

HealthDeliver Clinic (“HealthDeliver”, “we”, “us”) operates clinics in Asoke, Phrom Phong and Sathorn, Bangkok, and this website, www.healthdeliverclinic.asia. We are committed to safeguarding the privacy and security of our patients’ and website visitors’ personal information. This Privacy Policy explains how we collect, use and disclose personal information in compliance with Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).

Scope of personal information

We collect information that identifies you as an individual or relates to an identifiable individual. This includes, but is not limited to, names, surnames, email addresses, phone numbers, health records, medical history and appointment details. Financial information such as credit or debit card details is strictly protected and handled with additional security measures.

Objectives of patient data collection

Our primary goal in collecting personal information is to provide you with safe, efficient and personalised medical services. This includes:

Patient identification and verification.
Appointment scheduling and reminders.
Diagnosis, care and medical advice.
Coordination with internal departments for comprehensive patient care.
Research, statistics and reporting for clinic operational improvement.

Information collected through this website

When you visit this website, we and our service providers may automatically collect technical information such as your IP address, device and browser type, pages viewed, the website or advertisement that referred you, and the buttons you click (for example “Book”, “WhatsApp”, “LINE” or “Call”). This website does not ask you to enter health information.

Online booking: appointments booked online are made through our booking provider, SimplyBook.me. Information you enter there is used to schedule and manage your appointment.
Chat: if you contact us via WhatsApp or LINE, your messages are received by our team through our customer-messaging platform. A short reference code may be added to your first message so that we know which page or advertisement you came from.

Cookies, analytics and advertising

This website uses cookies and similar technologies to understand how visitors use the site, to measure the results of our advertising and to show relevant HealthDeliver advertisements on other websites and apps (remarketing). We use:

Google Tag Manager and Google Analytics: to measure website traffic and usage.
Google Ads: to measure conversions from our ads and to show our ads to people who have visited this website (remarketing).
Meta (Facebook / Instagram) Pixel: to measure and improve our ads on Meta platforms.

These providers may use cookies to collect information about your visits to this and other websites. We do not use health information from this website to build advertising audiences. You can control or delete cookies in your browser settings, and opt out of personalised advertising through Google’s Ads Settings (adssettings.google.com) and Meta’s ad preferences. Blocking cookies does not prevent you from using this website.

Data security measures

We employ a range of physical, technical and administrative measures to protect your personal information from unauthorised access, disclosure, alteration and destruction. These include encryption, access controls, secure data storage practices and regular security assessments.

Data sharing and disclosure

Your personal information may be shared within our clinic’s internal departments and with external organisations under strictly controlled conditions, including:

Other healthcare providers for diagnosis and patient-care purposes.
Insurance companies for healthcare benefits utilisation.
Service providers that operate on our behalf, such as our booking, messaging, analytics and advertising providers listed above, only for the purposes described in this policy.

We do not sell personal information, and we do not share patient information with financial institutions or unrelated third parties.

Retention

We keep personal information only for as long as necessary for the purposes described in this policy, or as required by law, including Thai medical-record requirements.

Your rights

Under the PDPA, you have the right to:

Access, review and request a copy of your personal information.
Request corrections to ensure your information is accurate and up to date.
Object to the processing of your data in certain circumstances, including for marketing.
Request the deletion or restriction of your personal information.
Withdraw consent where processing is based on consent, and lodge a complaint with Thailand’s Personal Data Protection Committee.

To exercise any of these rights, please contact our Data Protection Officer using the details below.

Contact information

For any inquiries or concerns about our privacy practices or your personal information, please contact:

Data Protection Officer, HealthDeliver
HealthDeliver Clinic, 9th floor, MedAsia Health Complex, 14 Sukhumvit 5 Alley, Khlong Toei Nuea, Watthana, Bangkok 10110
Phone: 064 553 9506
Email: [email protected]

Updates to our privacy policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes through this website or through direct communication.

Compliance and feedback

This Privacy Policy is aligned with the Personal Data Protection Act of 2019 and reflects our commitment to protecting the privacy and security of our patients’ information. We welcome your feedback on our privacy policy and practices. Please contact our Data Protection Officer with any comments or suggestions.